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The Always Available Teacher – What’s the Netiquette?

02 Jan

One affordance that digital technologies bring to the classroom is that of greatly expanded connectivity. Via, Skype or Google hangouts, or any number of platforms your students can talk to other students, experts, or to the teacher in class time or outside class time. Via forums, chat rooms, email or whatsapp they can converse or ask questions anywhere, anytime. Generally speaking this is a good thing. But what happens when you get unwanted connectivity?

I was once phoned late at night by a university student in a TEFL class I was teaching, clearly inebriated, who was asking me for advice on grammar! I have received whatsapp messages at 6 am, and been emailed close to midnight. I have no problem with students sending me messages outside office hours. Indeed it often helps to be able to deal with a problem, and if I am able I often reply straight away. But it is important to have boundaries.

UntitledWhat I tell my students is that they may contact me at any time. I keep my phone on silent while I am sleeping, unless a family member is away from home, so as not to be disturbed. But I tell them that I may not respond outside of office hours. I tell them I am quite bad at remembering to look for messages. There are other teachers who recommend simply deleting any message sent after hours, because it is rude to expect a reply. A friend of mine always addresses correspondents after hours by saying “Good morning!” He does this to reassure the person that even though he is sending late at night, he does not expect the message to be read till morning.

I believe it is important to have a discussion with your class about these ground rules for outside of office hours communication, and to have these rules displayed next to your contact details. I believe it is important that each teacher, or each department within a school sets ground rules like this. It is probably important also that students experience differing policies, so they realize that in life, different people have different tolerances.

So, as the first day of the new school year looms, I am preparing for that discussion on the first day!

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