Nobody loves their School Management System. It can never do everything you need it to do, and over time the things that get in the way of being more efficient somehow seem to get larger, and what you liked about the system begins to shrink in comparison. You begin to curse its name whenever a report prints with a sudden and random font face change, when not all the names in a class list pop up on your screen, or when random students are added to the netball team for no apparent reason!
So it was with some trepidation that I set out to attend a one day user group conference for our new School Management System, Engage. There’s nothing I like less than product sell presentations, so the prospect of a whole day of ra-ra-ra filled me with dread.
By School Management System (SMS) I do not mean a Learning Management System (LMS) such as Moodle or Google Classroom, although some SMSs include an LMS component. An LMS deals with classroom management, facilitating the storage of learning materials, assignment submission and online grading, discussion and feedback. School Management Systems, on the other hand deal with school management, attendance, administration, fees, asset control, reporting and so on. Not everyone makes this distinction, but I think it is important to differentiate between the two functions, even when they come in the same package.
Both are vital in the 21st Century school.There are still teachers who use paper grade books or hand-write their lesson plans, but increasingly one of the great benefits of using technology is to free teachers from some of the drudge of recreating learning materials. I remember when cyclostyled worksheets were the order of the day. Each year they had to be re-created. A computer allows materials that work to be edited rather than endlessly re-typed, allowing energy to go into creating new materials. Technology has also allowed text only resources to become more multi-media and interactive. One of the huge advantages of a good LMS is the ability to store these resources online within learning plans that can be edited and good to go in a much shorter time.
Similarly the advent of the SMS has revolutionized school administration. This is not something that I think about very often. As a teacher I have a very hazy notion of what goes on inside the school office. I know they answer phones a lot, and send messages out about how so-and-so will be late because their puppy died, and provide us with class lists and newsletters and stuff. But teachers are either in their classrooms teaching or whinging in the staff room, and seldom question the amount of school administration that supports work at the chalk-face.
This year I was asked to give up some of my classroom duties to become the systems administrator for our new SMS. I have suddenly had to learn a great deal about school admin as a whole, and hence the conference. Perhaps the most important factor to consider is the level of support that the SMS provider offers. Support tickets that go unanswered are the last thing you want, and a good Help Desk is worth any number of features. The main reason we decided to switch SMS was in fact the lack of support. This is not to say that the features offered by an SMS are not important. Of course it is. Much of the Engage User Conference dealt in fact with new features, some specifically developed for South Africa.
For many schools different software packages have been cobbled together to do different tasks. A School Management System really needs to be a one stop shop, integrating different features within the school. A prime requirement is to find a system which can replace different applications as seamlessly as possible. However, it also needs to be user-friendly so that even the most Luddite teacher can use it. It should be secure, and meet privacy requirements. This is a tall order, and might explain why levels of satisfaction with an SMS often fall after the honeymoon starts to wear off.
Engage manages to be both a user-friendly and a feature rich package which includes Accounts, Fees, Administration and Learning Management Systems. In presentations which whip through everything any software has to offer I have to admit to a certain inattention. It is all a bit bewildering. At this Conference we have a software developer from the UK skyping us on the big screen walking us through using the gradebook. What strikes me the most is the necessity of great flexibility to suit every school’s way of doing things. Schools are such wonderfully idiosyncratic places! In discussions over lunch we talk about the timetabling module. Each school has a different set of criteria. I feel for the software developers, having to try to satisfy so many different needs.
I am crucially aware of what awaits me trying to sell the changes to my staff, who are used to doing things on other systems. I have a feeling I will have my work cut out for me.