The other day I blogged about School Management Systems, and why we love to hate them. Today I would like to look at the change management side of transferring from one system to another. Any change is threatening to staff: there is a double threat of increased workload, or of redundancy! This can lead to resistance. A new SMS can therefore loom large in the imagination as a shadowy threat that might or might not exist, a Loch Ness Monster of a thing! On the one hand it is seductive, but a vague sense of menace is never far from the mind.
But of course Nessie does not exist, and like a bad dream disappears as your gaze dispels the shadows! From the ra-ra-ra of the sales pitch, eventually comes the training. I must say that I have really enjoyed the training with Engage. I don’t usually plug proprietary products, but I will make this exception because it is germane to the discussion that follows. What sold me on the platform was its combination of ease of use and sense of enormous potential. This is an unusual combination. If you’ve read my thoughts on Moodle, a powerful Learning Management System often lambasted for being hard for teachers to learn, you will know that I believe that ultimately it is the power under the hood that gives a platform its traction. My hope for Moodle is that once teachers have got used to the idea of an LMS like Google Classroom, which is easy to use, but lacks functionality, they will slowly graduate to Moodle! With Engage I don’t believe this is a problem as it combines a very user-friendly interface with huge functionality.
Educational Technology and change are hot topics,but the relationship is often assumed to be unproblematic. Nothing could be further from the truth. By educational technology I mean hardware such as computers, tablets, paper, books and school buildings as well as software such as Moodle, PowerPoint or Excel. But I also mean processes. Crop Rotation is a technology, and pedagogy itself can be seen as educational technology.
A useful way of looking at how educational technology impacts upon process and decision-making, is to see them as either relatively hard or soft. Hard here means that it strongly determines the form processes take, while Soft indicates that processes are relatively weakly determined. For example the size of a school building strongly determines what kinds of activities can be conducted inside it. If a school hall can seat a hundred, but there are five hundred children in the school, full school assemblies are not able to be held in the Hall, but would have to be held on the Field, which can accommodate many more. Things like school buildings are not easy to change. Sometimes people try to do so by adding temporary partitions and the like, but generally speaking buildings, once erected tend to make other activities conform to them rather than the other way round.
Human beings, on the other hand, are far more adaptable. We probably owe the existence of our species to this. We are able to make changes quickly and effectively. When there is a time-table clash, for example, teachers are even able to be in two places at the same time, as anyone who has ever taught one class, and looked after a colleague’s next door, can attest. Pedagogy is thus a soft technology. Teachers will often change teaching method in mid sentence if they see that an approach is not working.
School Management Systems are relatively hard technologies in that they often determine a work-flow process or what decisions are possible. For example on a web-based form a required field might block an online application if the applicant cannot supply a value. The more flexible, therefore, the better. It is not ideal that decisions are driven by factors other than ensuring optimum efficiency. The core business of any school is education, and all activities should be subservient to that. Since logically pedagogy is the technology with the greatest effect on learning, all technologies within a school should be softer than pedagogy,
This is seldom the case. A Constructivist teacher timetabled to teach in a lecture theatre will find it hard to conduct student-centred lessons, and is much more likely to revert to Instructivist methodologies in response. This is one of the great contradictions of schooling over which even administrators have little control. Making sure that you are using the softest, ie. the most flexible School Management System is therefore crucial.
The quest for a soft SMS may well be chimerical, but should be undertaken nonetheless.
What sold me on Engage was thus a sense that it was far more flexible in its features than other SMSs, certainly than the one we are currently using, and that it has the power to conform to best educational practices rather than determine them. Much like Nessie this is a mythical beast many hope to find, and is well worth the quest!